Recently the government of Dubai introduced flexible working hours for all departments. The
intention behind the move was to increase employee happiness. At these times, when businesses
are kept open beyond traditional working hours to accommodate customers, employees are the
ones who suffer. Kudos to the Government of Dubai for taking such a bold step to safeguard
employees from burning out.
Business dynamics have changed and so have business models, with many retail and healthcare
organizations working round the clock. Covid-19 pandemic has changed working patterns, blurring
the lines of start and end times. This is when Human resource executives look towards strong
Employee shift management to keep business running and to keep employees happy and safe. Shifts
are increasingly becoming popular in enterprises with large workforces and diverse businesses. With
different kinds of shifts designed for different kinds of employees, these companies have been able
to balance the fine line between employee satisfaction and more importantly customer satisfaction.
While the importance of shifts, is easily understood from a customer and employee perspective, the
dynamics of carrying out this complex strategy can be overwhelming for HR executives. How to
design shifts? How to divide employees into different groups and categories? How to assure
adherence to shifts? How to manage payroll based on shifts? so and so forth.
Shifts can be broadly categorized into
- Fixed sifts subdivided based on hours, time, or both.
- Flexible shifts subdivided into completely flexible, partially flexible.
- Split shifts
- Spill-over shifts
An effective way of scheduling employees is based on type of work- desk based, store based,
warehouse based or visit based.
Our experience of working extensively with diverse customers in diverse segments makes us
confident of sharing some guidelines with HR executives who would want to move their workforce
to shifts. We strongly suggest HR executives to look for systems
which allow you to design shifts based on your business. Beware of systems which are not
flexible to cater to business needs.
– which have multiple and clear communication methods of shifts to employees.
– which allows “on the go” mechanism to fall back in case of sick calls and emergencies.
– which allows intelligent shift patterns for employees.
– which allows multiple device interfaces to collect punch in and punch outs
– which allows a seamless interface with HRMS.
Over years we have realized that a good attendance system is like soap to a good human resource
management system ( HRMS) which is water. Inseparable in many ways, they are most effective
when they come together.
For more information about us: visit www.360tna.com