With increasing competition in the retail industry, the margin of error for retailers have reduced to zero. Employees and technology are the building blocks of a successfully managed and geographically distributed retail organization with thousands of stores and employees. Key workforce related challenge for the retail industry is as following:
- Seamless connectivity and integration between the distributed locations
- Enforcement of centralized and decentralized Labour policies, especially related to absenteeism, scheduling, exceptions and time management.
- Communication and reach to all the employees.
- KPI and Compliance visibility
- Employee data distributed between multiple systems. Lack of seamless integration between various systems.
- Control on workforce related Budgets
360TNA can assist their retail clients by improving workforce efficiencies and increase customer satisfaction levels at the stores.
Some of our retail clients include Landmark Group and Mitra Adiperkasa Group Indonesia.