Cello & C Restaurant – Case Study

Cello & C Restaurants are two distinguished fine-dining establishments operating in Dubai. Renowned for its exceptional culinary artistry and world-class service, Cello & C Restaurant offers a perfect blend of innovative cuisine, elegant ambiance and exemplary experience. The restaurant employs a dedicated team of over 250 professionals, including top-tier chefs, hospitality staff and army of valet servicemen, committed to delivering memorable dining experiences.

About the Company

Cello & C Restaurants are two distinguished fine-dining establishments operating in Dubai. Renowned for its exceptional culinary artistry and world-class service, Cello & C Restaurant offers a perfect blend of innovative cuisine, elegant ambiance and exemplary experience. The restaurant employs a dedicated team of over 250 professionals, including top-tier chefs, hospitality staff and army of valet servicemen, committed to delivering memorable dining experiences.

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Challenges

Before adopting the 360TNA System, Cello & C managed employee shifts and attendance across its locations using manual processes, which came with certain complexities:

  • The process of assigning shifts manually sometimes resulted in challenges, such as overlapping staff schedules or coverage gaps, especially during peak hours. This required extra attention in workforce management to ensure smooth operations and optimal customer service.
  • Attendance tracking was handled manually or through basic systems, making it more challenging to maintain precise records. Instances of missed punches, late check-ins, or unplanned shift swaps occasionally needed additional oversight.
  • Some employees worked beyond their designated shifts, particularly past midnight, leading to untracked overtime and requiring adjustments in payroll to account for actual work hours and labor costs.
  • Coordinating schedules and maintaining attendance records across departments required significant effort, as the process could be time intensive and occasionally led to resource imbalances.
  • Preparing reports for payroll and ensuring compliance with labor laws
    required careful handling, as the manual approach sometimes extended
    processing times and increased the effort required for accuracy.

Solution

360TNA addressed Cello’s challenges with its robust features and automated processes:

  • The system allowed managers to assign shifts effortlessly while avoiding overlaps or coverage gaps. Real-time visibility into employee availability improved scheduling accuracy.
  • With biometric and digital check-in capabilities, 360TNA ensured precise tracking of employee attendance. The system minimized errors caused by manual entry and eliminated issues like missed punches.
  • 360TNA shift spillover feature eliminated shift discrepancies of employees who worked past midnight.
  • The system generated real-time attendance and payroll reports, reducing
    administrative workload and ensuring adherence to labor regulations.

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Impact

The implementation of the 360TNA system revolutionized Cello & C Restaurant’s workforce management. By simplifying shift assignments and enhancing attendance accuracy, the system streamlined operations and reduced administrative workload. Transparent tracking of overtime and automated reporting made payroll processing more efficient while ensuring compliance. With 360TNA, Cello & C could dedicate more attention to providing outstanding dining experiences, backed by a well-organized and motivated team.