Doha Bank – Case Study

Challenges

• Employees primarily relied on manual attendance tracking, which sometimes resulted in missed punches. This added to the administrative workload for HR teams and made work hour calculations more complex.
• Coordinating shifts across various departments, including customer service, operations, and branches, required significant effort. Managing shift changes and last-minute adjustments often posed challenges in ensuring adequate coverage during peak periods.
• Unplanned absenteeism, particularly in customer-facing roles, required careful handling to maintain coverage for critical functions. Addressing unscheduled leave while balancing workload distribution was an important operational focus.
• Manual attendance tracking occasionally impacted the efficiency of payroll
  processing, requiring additional steps to align work hours with
  compensation. Ensuring accuracy in this area was essential for maintaining
  employee satisfaction.

Solution

360TNA provided a comprehensive solution to Doha Bank’s challenges, offering several features that helped streamline attendance and payroll management:

• The system completely automated attendance tracking through biometric and digital check-ins, minimizing errors related to manual entries and ensuring accurate work hour logging for all employees.
• 360TNA allowed managers to easily track and manage shifts, providing real-time visibility into staffing levels across various departments. This ensured optimal coverage, reduced understaffing, and helped avoid overworking employees.
• Managers are able to better plan for employee absences with integrated alerts and approval workflows.
• The system integrated time-based overtime tracking and provided customized reports, ensuring timely and accurate payroll processing. Automated data entry reduced manual intervention and improved compliance with labor regulations.