Fraser Suits – Case Study

Fraser Suites is a globally recognized provider of serviced apartments, offering luxury accommodations for both short-term and long-term stays. Located in major cities worldwide, Fraser Suites caters to business travelers, expatriates, and families seeking premium living spaces with hotel-like amenities. Known for its exceptional service and attention to detail, Fraser Suites is dedicated to providing a comfortable,
modern living experience, with fully equipped apartments, fitness centers, and flexible accommodation options. The company prides itself on creating a home away-from-home atmosphere for its guests, maintaining high standards of comfort and hospitality.

About the Company

Fraser Suites is a globally recognized provider of serviced apartments, offering luxury accommodations for both short-term and long-term stays. Located in major cities worldwide, Fraser Suites caters to business travelers, expatriates, and families
seeking premium living spaces with hotel-like amenities. Known for its exceptional service and attention to detail, Fraser Suites is dedicated to providing a comfortable, modern living experience, with fully equipped apartments, fitness centers, and
flexible accommodation options. The company prides itself on creating a home away-from-home atmosphere for its guests, maintaining high standards of comfort and hospitality.

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Challenges

  • The company struggled with managing various shift patterns, especially for staff working in housekeeping, maintenance, and front office. This led to occasional conflicts and scheduling challenges.
  • Attendance was recorded manually, which resulted in delays in processing attendance data and challenges in ensuring accuracy, particularly for staff working irregular hours.
  • Calculating overtime manually was time-consuming, and the process often led to errors in the calculation of additional hours worked by staff.
  • Consolidating attendance and overtime data manually for payroll processing caused delays in payments, leading to employee dissatisfaction.

Solution

  • 360TNA enabled seamless scheduling and real-time updates for staff shifts, improving communication and ensuring no overlap or gaps in staffing.
  • The system provided an automated and accurate way to track attendance, eliminating manual processes and improving data reliability.
  • 360TNA’s automated overtime tracking ensured that employees were compensated accurately for additional hours worked without manual intervention.

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Impact

The implementation of 360TNA transformed how Fraser Suites managed its workforce. Automated shift scheduling improved operational efficiency, reducing scheduling conflicts and ensuring optimal staffing levels. Real-time attendance tracking provided accurate data, which streamlined payroll processes and reduced the risk of errors. The automation of overtime calculations ensured fair compensation for employees, enhancing their overall experience. Overall, 360TNA helped Fraser Suites save time, reduce administrative workloads, and improve the accuracy of payroll, contributing to a more efficient and satisfied workforce.