Landmark Group – Case Study

Landmark Group started its journey in 1973 with a single store in Bahrain, driven by a passion for making great products accessible to everyone. Today, it has grown into one of the largest retail and hospitality companies, with over 2,200 stores across 21 countries. Known for beloved brands like Centrepoint, Max, Home Centre, and Baby shop, the Group also brings some of the world’s favorite names to the region
through exclusive partnerships. With a team of over 40,000+ employees, Landmark Group remains focused on delivering value, creating inspiring experiences, and making a positive difference in the communities it serves.

About the Company

Landmark Group started its journey in 1973 with a single store in Bahrain, driven by a passion for making great products accessible to everyone. Today, it has grown into one of the largest retail and hospitality companies, with over 2,200 stores across 21 countries. Known for beloved brands like Centrepoint, Max, Home Centre, and Baby shop, the Group also brings some of the world’s favorite names to the region through exclusive partnerships. With a team of over 40,000+ employees, Landmark Group remains focused on delivering value, creating inspiring experiences, and making a positive difference in the communities it serves.

loss-of-pay

Challenges

Before the implementation of 360TNA:

  • Operating in multiple countries brought unique regulatory requirements related to labor laws, including attendance, overtime, and leave policies. Landmark Group had to adapt to and comply with these varied regulations, requiring a dynamic attendance system to address complexities such as varying workweek lengths, permissible overtime limits, and country-specific public holidays.
  • With over 2,200 stores and a workforce spread across multiple regions, the Group had to manage more than 4,500 shifts daily, ensuring that all these shifts were accurately captured and reflected in the system.
  • Retail and hospitality businesses often peaked during public holidays and tourist seasons creating challenges in balancing employee availability, compliance with holiday pay regulations, and customer service standards.
  • With operations requiring round-the-clock services, night shifts and overtime management presented challenges. Managing contract workers posed a significant challenge, as their employment terms often differed from those of permanent staff.
  • Coordinating schedules, ensuring compliance with varying contract durations, and managing attendance for contract workers across multiple regions added complexity to the workforce management process

Solution

360TNA System provided Landmark Group with a comprehensive solution to address its complex workforce management challenges as follows:

  • Streamlined shift allocation, ensuring accurate tracking and real-time updates, which minimized errors and scheduling conflicts.
  • Integrated with Oracle, centralizing work schedules, attendance, and payroll data. This integration helped eliminate manual data entry, ensured consistent tracking of employee hours, and reduced discrepancies between systems.
  • Enabled managers to schedule shifts weekly based on store needs, employee availability, and legal requirements. The system allowed managers to plan and adjust shifts in advance, providing a clear view of employee work hours, time off, and peak demand periods.
  • Due to 360TNA (Loss of Pay) LOP feature, Landmark Group uncovered significant unauthorized absence days avoiding financial losses linked to incorrect payroll processing, saving substantial amounts in labor costs while improving overall operational efficiency.
  • The system made managing contract workers easy by accurately tracking their hours, attendance, and leaves. It smoothly integrated their schedules with the main workforce system Oracle HCM.

Enterprise IT management concept vector illustration.

Impact

Overall, the 360TNA Attendance Management System had a significant positive impact on Landmark Group. It streamlined attendance management by automating shift scheduling, tracking attendance, and managing leave and overtime, leading to improved accuracy and efficiency. The system helped reduce payroll errors and ensured compliance with labor laws. By seamlessly integrating with existing systems like Oracle HCM & Biometric devices, it saved Landmark Group substantially while improving employee satisfaction and overall business operations.