Sumitomo Corporation – Case Study

Sumitomo Corporation is a well-established global powerhouse with roots going back to 1919, and it has been making significant contributions to the Middle East for decades. In the region, particularly the UAE, Sumitomo Corporation focuses on vital industries such as energy, infrastructure, and metals, helping to drive large-scale projects that contribute to national growth.

About the Company

Sumitomo Corporation is a well-established global powerhouse with roots going back to 1919, and it has been making significant contributions to the Middle East for decades. In the region, particularly the UAE, Sumitomo Corporation focuses on vital industries such as energy, infrastructure, and metals, helping to drive large-scale projects that contribute to national growth.

With a customer-focused and partnership-driven approach, Sumitomo Corporation’s operations in the Middle East go beyond business—strengthening ties between local communities and international markets. They are committed to building sustainable, long-lasting relationships, whether through energy projects that power the future or strategic infrastructure developments that drive the region’s progress.

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Challenges

As part of a global conglomerate, Sumitomo Corporation UAE oversees a diverse and expanding workforce across various sectors, including energy and infrastructure. This broad scope, combined with the need for greater operational efficiency, brought about several key challenges:

  • Attendance tracking, leave management, and business trip requests were primarily handled manually. This led to inefficiencies, inconsistencies, and potential delays in approvals and reporting.
  • Given the nature of Sumitomo’s projects in the UAE, employees often worked overtime and managed variable schedules, leading to challenges in accurately tracking work hours and overtime compensation.
  • With employees frequently traveling for business, coordinating and approving business trips was a labor-intensive process that often resulted in missed deadlines or delayed approvals.
  • Generating accurate reports for HR, finance, and management became increasingly difficult as data was fragmented and manually consolidated from different departments.

Solution

To overcome these operational hurdles, Sumitomo Corporation implemented 360TNA, tailored to meet the company’s specific needs, handling everything from attendance to complex timesheet management.

  • Provided a streamlined workflow for business trip requests and approvals, ensuring that all necessary documentation and approvals were centralized and accessible.
  • Enabled automated timesheet generation, reducing the administrative burden on employees and ensuring that overtime and regular hours were accurately logged and compensated.
  • Integrated data across functions, allowing HR and management to generate real-time reports on employee hours, leave balances, overtime trends, and business trip expenditures.
  • Ensured that all the systems are accessible via mobile platforms. This would allow employees and managers to submit requests, track approvals, and monitor hours from any location, particularly useful for business travelers and remote workers.

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Impact

360TNA significantly improved Sumitomo’s operations. The system automated attendance, leave, and timesheet management reduced errors and cut down administrative tasks by over 40%, freeing up HR to focus on more strategic priorities. The new system sped up approvals for business trips, overtime, and leave requests, leading to quicker turnaround times and higher employee satisfaction. With real-time data on attendance and working hours, Sumitomo improved resource allocation, ensuring projects were well staffed and overtime was efficiently managed. The centralized reporting tools also enhanced compliance and enabled management to make data-driven decisions with better visibility into workforce trends.